This blog post is part of our ongoing series on "The Essential Guide to Hiring Onsite Property Managers."

Follow the links below to explore other parts in the series:

• Part 1: What Is an Onsite Property Manager and Why You Need One?
• Part 2: Top Responsibilities of an Onsite Manager
• Part 3: How to Hire the Perfect Onsite Property Manager
• Part 4: How to Compensate Your Onsite Manager
• Part 5: Common Pitfalls When Hiring an Onsite Manager

Owning an investment property requires significant attention to detail, from managing day-to-day operations to handling maintenance issues. Many real estate investors like to manage their properties on their own. However, some find that hiring a property management company is better. This can help them keep their rental income steady and increase cash flow.

In this final part of our series, we explore whether hiring a property management company is the right choice for your residential property and investment portfolio. We will weigh the benefits and drawbacks, explain how these companies handle tasks like paying rent, maintenance and repairs, and legal compliance, and help you determine if outsourcing is the best option for you.

1. What Services Does a Property Management Company Provide?

A property management company offers a wide range of services designed to take the burden off real estate investors and property owners. Here are the core tasks they typically handle:

Managing Day-to-Day Operations

The most obvious benefit of hiring a professional property management firm is that they take over the day-to-day operations of your property. This includes tasks like paying rent, rent collection, handling tenant inquiries, and managing security deposits. By outsourcing these responsibilities, you free up valuable time and reduce the stress of managing a property.

Maintenance and Repairs

One of the most time-consuming aspects of managing your properties is addressing maintenance issues. A property management company coordinates all maintenance and repairs on your behalf, ensuring that both routine and emergency issues are handled quickly and efficiently. They often work with trusted vendors and contractors to keep maintenance costs under control and provide real-time updates on any issues that arise.

Many firms also implement preventive maintenance programs to extend the life of property systems and reduce the likelihood of major repairs. This proactive approach can significantly lower long-term maintenance costs and help maintain tenant satisfaction.

Tenant Screening and Leasing

When it comes to finding the right tenants, property management companies excel at prospective tenant screening. They handle the application process, verify credit history, and conduct background checks to ensure your tenants are reliable and capable of paying rent on time. They also manage lease agreements, renewals, and even handle tenant turnover, making the entire process more efficient.

Financial Management and Cash Flow

A good property management company will provide monthly financial statements, so you can see how your property is performing. They’ll track rental income, maintenance costs, and other expenses to give you a clear picture of your cash flow. They also manage a bank account specifically for your property, ensuring that rent payments, security deposits, and expenses are properly tracked.

2. The Pros of Hiring a Property Management Company

There are several advantages to hiring a property management company—especially if you own multiple properties or want to free yourself from the intricacies of day-to-day operations.

Save Time and Reduce Stress

Managing a property can be a full-time job. If you’re dealing with tenant complaints, maintenance issues, and paying rent, you may find that you have little time left for other important matters, like expanding your portfolio. A property management company takes on the time-consuming tasks, allowing you to focus on growing your investments.

Expertise in Legal Compliance

Navigating the complex world of landlord-tenant law can be difficult, especially if you’re managing multiple properties. A professional property management firm will help you maintain legal compliance by ensuring that your property adheres to local, state, and federal regulations. This includes everything from setting appropriate rent increases to managing security deposits and ensuring proper eviction procedures.

Long-Term Tenant Retention

With experienced residential property managers handling day-to-day operations, tenant relations tend to improve. Happy tenants stay longer, reducing turnover and vacancy rates. This long-term stability contributes to a steady stream of rental income and maximizes cash flow.

Efficient Maintenance and Repairs

Since property management companies often have relationships with local contractors, they can handle maintenance and repairs faster and at lower costs than individual property owners. Their proactive approach to preventive maintenance also reduces the chances of costly repairs in the future, ensuring your property remains in good condition.

3. The Cons of Hiring a Property Management Company

While there are many benefits to hiring a property management company, there are also a few drawbacks to consider:

Property Management Fees

One of the biggest downsides is the cost. Property management companies typically charge a percentage of the monthly rents collected—usually between 4% and 12%. While these fees can be offset by the time savings and better management practices, they do cut into your cash flow. For real estate investors working on tight margins, this may be a significant drawback.

Less Direct Control

When you hire a property management company, you hand over much of the control of your property’s day-to-day operations. This may not sit well with owners who prefer to be more hands-on, especially when it comes to choosing tenants or managing expenses.

Risk of Mismanagement

Not all property management companies are created equal. If you hire a company that doesn’t deliver on its promises or fails to address maintenance issues promptly, you could experience a decline in property value, poor tenant retention, or other long-term consequences. That’s why it’s crucial to vet potential management firms carefully during the interview process.

4. How to Choose the Right Property Management Company

If you’ve decided to hire a property management company, the next step is to find the right one. Here are some tips to help you make an informed decision:

Research and Compare

Start by researching multiple property management companies in your area. Look for online reviews, ask for references, and get recommendations from other real estate investors. Make sure to compare services offered, pricing structures, and company reputation.

Interview Process

When hiring a property management firm, conduct a thorough interview process. Ask questions about how they handle maintenance issues, rent collection, and tenant screening. Clarify how they ensure legal compliance and handle disputes with tenants. Make sure the company’s values and management style align with your own goals for your investment property.

Ask About Training Programs

A good property management company will invest in training property managers and training onsite managers to ensure they are knowledgeable about local regulations and tenant management. During the interview process, ask how they handle staff training and whether they offer ongoing education for their managers. Properly trained managers can make a significant difference in how smoothly your property runs.

Evaluate the Fee Structure

Be clear about the property management fee and any additional charges, such as leasing fees, eviction handling, or maintenance markups. Understanding the fee structure upfront will help you budget effectively and prevent any surprises.

5. When Should You Self-Manage Your Property?

While hiring a property management company can save time and reduce stress, some real estate investors choose to manage their properties themselves. Here are a few scenarios where self-management might be the better option:

Smaller Portfolios

If you only own a single-family home or a small number of rental units, it may be easier to manage the property yourself. Smaller portfolios don’t usually require as much attention as larger ones, making it more feasible to handle day-to-day operations without professional help.

Maximizing Cash Flow

If your profit margins are slim, the fees associated with professional property management might not make sense for your bottom line. Self-management allows you to avoid the property management fee and keep more of the rental income, although it requires more hands-on work.

Control Over Tenant Relations

Some real estate investors prefer to be directly involved in tenant screening, setting rent, and handling maintenance. If you want full control over your investment property and have the time to dedicate to managing a property, self-management might be a better fit for your needs.

Deciding whether to hire a property management company depends on your goals, resources, and the size of your property portfolio. For many real estate investors, the convenience, expertise, and time savings offered by professional property management firms are worth the cost. However, if you have a smaller portfolio, want full control, or need to maximize your cash flow, self-management may be a more viable option.

Regardless of your decision, having the right management strategy in place is critical to ensuring your investment property is successful for the long term.

Explore Other Parts in the Series:

• Part 1: What Is an Onsite Property Manager and Why You Need One?
• Part 2: Top Responsibilities of an Onsite Manager
• Part 3: How to Hire the Perfect Onsite Property Manager
• Part 4: How to Compensate Your Onsite Manager
• Part 5: Common Pitfalls When Hiring an Onsite Manager